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Terms of Service

Last updated: April 11, 2026

1. Agreement to Terms

By creating an account or using Schedulous ("Service"), you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the Service.

2. Description of Service

Schedulous is a gym management platform that provides member management, class scheduling, billing, community features, retention tools, and branded mobile applications. The Service is offered as a subscription with multiple plan tiers as described on our pricing page.

3. Accounts

Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your login credentials and for all activity under your account.

Multi-tenancy

Each Business Customer account is isolated. Staff and members are associated with a specific gym account. Business Customers are responsible for the accuracy of member data they enter or import.

4. Subscriptions and Payment

  • Billing — Subscriptions are billed monthly through Stripe. You authorize us to charge your payment method on file at the start of each billing cycle.
  • Founding deal — If you enrolled under a founding deal, your rate is locked for the lifetime of your continuous subscription. Canceling and re-subscribing forfeits the locked rate.
  • Free trial — Trial periods provide full access. No charge is made until the trial ends and you choose to subscribe.
  • Cancellation — You may cancel at any time from your account settings. Your access continues until the end of the current billing period. We do not issue prorated refunds for partial months.
  • Price changes — We may change pricing for new subscribers. Existing subscribers on a founding deal are not affected. Other existing subscribers will receive 30 days' notice before any price increase takes effect.

5. Branded Mobile Apps

Business Customers on eligible plans may request a branded mobile app published under the Schedulous developer accounts on the Apple App Store and Google Play Store.

  • Schedulous owns the developer account relationships and the published app listings
  • Business Customers retain ownership of their logos, trademarks, and brand assets uploaded to the Service
  • Apps use a shared codebase customized with the Business Customer's branding, colors, and configuration
  • We reserve the right to reject branding submissions that violate store guidelines or third-party trademarks
  • If a Business Customer's subscription ends, their branded app will be removed from the stores within 30 days

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Upload content that infringes intellectual property rights
  • Attempt to gain unauthorized access to other accounts or our infrastructure
  • Use the Service to send unsolicited communications (spam)
  • Reverse-engineer, decompile, or disassemble the Service
  • Resell access to the Service without written authorization
  • Upload or distribute malicious code

We may suspend or terminate accounts that violate these terms without prior notice.

7. User-Generated Content

The Service includes community features where members can post text, images, and other content ("User Content").

  • You retain ownership of your User Content
  • By posting, you grant Schedulous a non-exclusive, worldwide license to host, display, and distribute your User Content within the Service
  • Business Customers are responsible for moderating User Content within their gym's community
  • We may remove User Content that violates these Terms or applicable law
  • Users can report content they believe violates community standards. We review reports and take action as appropriate.

8. Data and Privacy

Our Privacy Policy describes how we collect, use, and protect your data. By using the Service, you agree to the Privacy Policy.

Business Customers act as data controllers for their members' data. Schedulous acts as a data processor. Business Customers are responsible for obtaining any necessary consent from their members for data collection and processing through the Service.

9. Intellectual Property

The Service, including its code, design, features, and documentation, is owned by Schedulous and protected by copyright, trademark, and other laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.

You retain ownership of your data, brand assets, and content. We claim no ownership over your member lists, attendance records, or business data.

10. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by factors outside our control (internet outages, third-party service failures, force majeure).

11. Limitation of Liability

To the maximum extent permitted by law, Schedulous and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from these Terms or the Service is limited to the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Schedulous from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

13. Account Deletion

Business Customers may request account deletion by contacting support. Upon deletion, all associated data (members, attendance, billing history) will be permanently removed within 90 days, except where retention is required by law.

End Users (gym members) may delete their mobile app account through the app's account settings. This removes their access credentials and personal data from the platform.

14. Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, conducted in English. You waive any right to participate in a class action.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Reach us at:

Schedulous
Email: [email protected]